What can we do to regain your trust?

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instead, it can be considered temporarily inactive. Basically, you are expanding the customer journey. 1. Find out why they left in the first place. The first and most critical step is to determine why your customers stopped buying from you. Getting to the bottom of the issues will help you choose the best course of action and whether or not each customer can re-engage.

It is easily achieved by soliciting customer feedback Country Email List through surveys. For example, your churn survey could include questions like: What made you decide to become our client? What was your favorite aspect of working with our brand/product/service? What made you decide to leave our company? What brand have you chosen to serve you? What prompted you to select our competitor?





Image source Even if it's not worth trying to win back a particular customer, these surveys can provide valuable information about where your company, product, or service fell short of customer expectations and how you can retain other customers. For example, if you find that most of those who left did so because your product is missing some features critical to your target audience, you may want to reconsider your product roadmap. 2. Determine who is most likely to return. Trying to re-engage every inactive Customer can waste your time, marketing budget, and human resources. Instead, be selective and select only those who are most likely to